Privacy Policy
Last updated
Effective date: August 3, 2026
কিপসাব (KeepSub), trading as KeepAI ("KeepAI", "we", "us"), based in Bangladesh, provides the KeepAI service. KeepSub is the data controller for personal data processed in connection with the service.
This policy explains what we collect, why we collect it, and the choices you have. Contact us at keepsubacademy@gmail.com with any question about this policy.
Data we collect
- Account and profile data: name, email address, and any details you add to your profile.
- Authentication information: sign-in identifiers, session tokens, and (where you use Google sign-in) the basic profile data that provider shares with us. We do not store your password in readable form.
- Usage and device/log data: pages and features used, prompts and conversations you create in the product, model and credit usage records, IP address, browser and device information, and error logs.
- Support communications: messages you send us by email or through in-product forms.
- Transaction and payment metadata: plan purchased, amount, currency, billing country, transaction identifiers, and invoice records.
We do not receive or store full payment card details. Card data is entered with and handled by our payment provider.
Why we process your data and our lawful bases
- Providing and administering the service, your account, and your purchases — performance of a contract with you.
- Security, fraud prevention, abuse detection, troubleshooting, and improving the service — our legitimate interests in operating a safe and reliable product.
- Meeting legal, tax, and accounting obligations — compliance with a legal obligation.
- Optional communications such as marketing emails, and any other processing that requires permission — your consent, which you may withdraw at any time.
Sharing your data
We share personal data only with service providers who help us run KeepAI, and only as needed for that purpose:
- Paddle, which acts as the Merchant of Record and authorised reseller for purchases of our products, and handles order processing, billing, taxes, and refunds. Paddle processes transaction data under its own policies — see Paddle's privacy policy.
- Cloud hosting, database, and email delivery providers.
- AI model providers that process the prompts you submit in order to return a response.
- Analytics providers that help us understand aggregate product usage.
We may also disclose data where required by law, to enforce our terms, or to protect our rights, users, or the security of the service. We do not sell your personal data.
International transfers
Our service providers may process data in countries other than Bangladesh or your own country. Where personal data is transferred internationally, we rely on the safeguards offered by those providers, such as contractual protections and, where applicable, standard contractual clauses.
How long we keep data
We retain account, usage, and transaction data for 12 months. We may keep data for longer where this is required by law or reasonably necessary to resolve disputes, prevent fraud and abuse, or meet tax and accounting obligations. Data that is no longer needed is deleted or anonymised.
Security
We use reasonable technical and organisational measures to protect personal data, including encryption in transit, access controls, role-based permissions, and audit logging. No online service can be completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate or incomplete data;
- request deletion of your data;
- object to, or request restriction of, certain processing;
- receive your data in a portable format where applicable;
- withdraw consent at any time, without affecting processing already carried out.
To exercise any of these rights, email keepsubacademy@gmail.com. We may need to verify your identity before acting on a request.
Children
KeepAI is not intended for children under 13, and we do not knowingly collect their personal data.
Complaints
If you have a concern, please contact us first at keepsubacademy@gmail.com. Where applicable, you also have the right to lodge a complaint with your local data-protection authority.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date above and, where the change is significant, notify you in the product or by email.